_ From colleague to superior: I want to be boss, but I don't want to lose my good connection to my colleagues.
_ Leadership issues: This employee is stubborn and puts a strain on the mood in the team.
_ Overworking on the job: The work is getting out of hand, I don't even know where to start anymore.
_ Conflicts on the job: Working with this colleague makes me sick, what can I do?
_ Job dissatisfaction: Should I stay, should I change, if yes, where to?
_ Overtaxed with new working methods, e.g. agile working: How do we get employees to take on more responsibility? And managers to give up responsibility?
_ Rejection of new tools/IT applications: There are no processes for that yet, how is that supposed to work?
_ Uncertainty after reorganization: What is our new role? Who's doing what now?
_ Conflicts in the cooperation: It cannot go on like this, otherwise the project crashes.
_ What expectations does the coachee have? ?
_ What is his topic or goal?
_ How many coaching sessions and at what frequency
_ Recommendation: 2 - 5 sessions of 3 hours each in 6 months
_ Between sessions the coachee tests his/her insights in practice.
_ Behavioral change takes time and positive practical experience to be sustainable!
_ Reflection on what has been achieved
_ Agreement on next steps for the near future
_ Feedback on the coach and the coaching process
_ Stress reduction & increase in resilience
_ More self-image (Who am I? What's important to me? What are my values, needs, resources?)
_ More self-determination / personal responsibility
_ More understanding for viewpoints, interests, needs of other people
_ More social competence
_ Improved self-management
_ Improved ability to work in a team
_ Improved communication skills
_ Improved leadership skills
_ Better quality of life
_ More change and change competence among managers and employees
_ More efficiency, motivation and job satisfaction
_ Improving cooperation and communication
_ Indirectly more productivity, innovation, quality and customer satisfaction
_ Indirectly lower absenteeism, fluctuation, personnel and labour costs
_ The benefit of coaching usually exceeds its costs by 60% to 100%.
Sources: Capgemini Consulting: Change Management Study 2010: Business Transformation - Successfully Shaping Change / Annette-Christina Kapatz: Cost-benefit analysis of coaching measures. Shaker 2013