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Conflicts Cost Time, Money and Nerves
_ 10 to 15 percent of working time in the company is spent on conflicts.
_ Managers even use 30 to 50 percent of their working time for conflicts or conflict consequences.
_ Further costs are incurred due to absenteeism, fluctuation, severance payments, etc.
Source: KPMG Conflict Cost Study. The Cost of Friction Losses in Industrial Enterprises. 2009
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Mediation Process
1. Preparation
_ Initial clarification of positions and conflict backgrounds in separate talks between the conflict parties and the mediator
_ Organization of a mediation appointment
2. Procedure
_ Creation of a secure framework: The mediator is responsible for the procedure, the parties are responsible for the contents.
_ Confidentiality is agreed.
_ Conflict representation: Each side presents its view of the conflict.
_ Clarification of the background to the conflict: Interests and needs behind the conflict are made transparent.
_ Finding a solution: The parties to the conflict work together to find a mutually beneficial conflict resolution.
3. Conclusion
_ Joint (written) final agreement between the parties
_ Agreement on next steps
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Advantages through Active Conflict Management
_ Your give the conflict parties the opportunity for a constructive new start at the working level.
_ You show leadership strength and gain time and strength for other tasks.
_ You promote working atmosphere, motivation, employee loyalty, team spirit and efficiency in cooperation.
_ You save time and money by working more together instead of against each other.
_ Possibly you reduce sick leave and employee fluctuation.
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